The primary support organization for all BSA online tools including,, and the MyScouting mobile app is the national council. While we are able to provide some assistance with using these tools in Occoneechee, there is no one in our council who has full administrative access to any of these systems. Therefore, we are limited in our ability to debug issues relating to these systems.
For support of these systems, please contact the national member care contact center:
Their email is
Their phone number is 972-580-2489. They are available Monday-Friday (excluding holidays) from 8AM-8PM Eastern Time.